Refund policy

At Kixoria, your satisfaction is our priority. Because we sell digital products delivered instantly, we handle all refund requests fairly and transparently.

Our Refund Commitment
We offer refunds if you are not satisfied with your planner purchase. We want every customer to feel confident shopping with us.

Eligibility for a Refund
You may request a refund if:

  • You are not satisfied with the product after downloading it

  • The file is corrupted, damaged, or not opening properly

  • You received the wrong product

  • The product does not match the description listed on our store

How to Request a Refund
Contact us within 14 days of your purchase at contact@kixoria.com with your order number and a brief description of your issue. We respond within 1–3 business days.

Non-Refundable Situations

  • More than 14 days have passed since the purchase date

  • The request is made without contacting us first

Chargebacks
We encourage customers to contact us directly before initiating a chargeback. We are always happy to resolve any issue quickly and fairly.

Contact Information
Email: contact@kixoria.com
Website: kixoria.com